Refund policy

7-Day Return Window
  • You have exactly 7 calendar days from the date you received your item to request a return.
  • Requests made after this 7-day period will unfortunately not be accepted.
2. Eligibility & Product Condition
To qualify for a successful return, your item must meet the following criteria:
  • The product must be unused, unworn, and unwashed.
  • It must be in the same condition that you received it.
  • The item must remain in its original packaging with all protective films, tags, and labels intact.
  • You must provide a valid proof of purchase (such as your Shopify order number or receipt).
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
  • Final sale items or clearance products.
  • Items damaged through customer misuse or neglect.
4. Shipping Fees & Return Costs
  • Original Shipping Fees: All shipping costs paid at checkout are strictly non-refundable.
  • Return Shipping Costs: Customers are responsible for paying all shipping costs for returning the item.
  • Deductions: If your order qualified for "Free Shipping," the actual cost of shipping the item to you will be deducted from your final refund amount.
5. The Refund Process
  1. Inspection: Once we receive your returned item, our team will inspect it to verify its condition.
  2. Notification: We will immediately send you an email to notify you that we have received your item and whether your refund is approved or rejected.
  3. Payout: If approved, your refund will be processed. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank's processing times.
6. How to Initiate a Return
Do not mail your items back without contacting us first. Please follow these steps:
  • Email our support team at SUPPORTHUINR@GMAIL.COM
  • Include your Order Number and the Reason for Return.
  • Our team will reply within 24–48 hours with the correct return shipping address.