Refund policy

Return and Refund Policy
Thank you for shopping with us. We value your business and want to ensure you have a clear understanding of our return and refund processes. By making a purchase on our website, you agree to the terms listed below.
1. 7-Day Return Window
You have 7 calendar days from the date you receive your item to request a return. If 7 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Conditions for Returns


To protect our business from fraud and abuse, an item is only eligible for a return if it meets the following strict criteria:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging.
  • All tags, accessories, manuals, and free gifts must be included.
  • You must provide a valid receipt, invoice, or proof of purchase.
3. Non-Returnable Items
The following items cannot be returned under any circumstances:
  • Custom-made, personalized, or altered products.
  • Digital downloads, software, or gift cards.
  • Perishable goods, intimate/hygiene items, or clearance/sale items marked as "Final Sale."
4. Shipping Costs for Returns
  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are completely non-refundable.
  • Risk of Loss: We are not responsible for items lost or damaged during return transit. We strongly recommend using a trackable shipping service or purchasing shipping insurance.
5. Inspection and Processing
  • Receipt & Inspection: Once we receive your returned item, our team will inspect it to ensure it meets all the conditions listed in Section 2.
  • Notification: We will notify you via email whether your return has been approved or rejected based on our inspection.
  • Processing Time: If approved, your refund will be initiated immediately. Please note that processing the refund takes up to 2 working days on our end.
6. Receiving Your Refund
After we successfully process your refund (within the 2 working days), the time it takes for the funds to appear in your account depends entirely on your payment provider:
  • Credit/Debit Cards: Can take an additional 5 to 10 business days depending on your bank's policies.
  • Digital Wallets: Usually appear within 24 to 48 hours after processing.
7. Abuse of Policy
We reserve the right to limit, reject, or deny returns or refunds from customers at any time if we suspect fraudulent activity, policy abuse, or wardrobing (buying items to wear/use temporarily and return).
8. Contact Us
If you have any questions on how to return your item to us, please contact us at:
  • Email: supporthuinr@gmail.com
  • Phone: +923029672807